Terms of Service

1. Scope of the Website and availability of offers

All offers shown on the Website are provided for information purposes and may be changed or withdrawn at any time before confirmation. Some packages and services depend on availability with partners and suppliers.

2. Quote requests and booking confirmation

If you request a quote or booking, the Website may collect details you provide (e.g., dates, traveler count, preferences). A package is considered confirmed only after we provide confirmation for the specific itinerary and services. Until confirmation, prices, availability, and conditions may change.

For distance/e-commerce contracts in Ukraine, the Website provides mandatory identifying and contract-formation information at the pre-contract stage and on its official website, in accordance with:

• Law of Ukraine “On Electronic Commerce” (on September 3, 2015 № 675-VIII)
• Law of Ukraine “On Consumer Rights Protection” (on May 12, 1991 № 1023-XII) — Стаття 13
• Law of Ukraine “On Consumer Rights Protection” (on May 12, 1991 № 1023-XII) — Стаття 19

3. Price, payments, and exchange of documents

Prices may depend on selected services and dates. Payment terms and any required documents will be provided during the booking/confirmation process. Any final terms will apply as provided in the confirmation.

4. Limitations of liability

We do not control third-party services (transport operators, hotels, attractions, or local providers). We are not responsible for delays, cancellations, or changes caused by factors outside our reasonable control. Where permitted by applicable law, our liability is limited to direct, documented losses.

5. Consumer rights, complaints, and dispute resolution

If you are a consumer in Ukraine, you may submit complaints or claims regarding distance contracts and related disputes. We provide a practical route for consumer complaints/claims as required by the consumer protection framework. Your rights cannot be limited contrary to law.

Relevant legal basis includes:

• Law of Ukraine “On Consumer Rights Protection” (on May 12, 1991 № 1023-XII)
• Law of Ukraine “On Consumer Rights Protection” (on May 12, 1991 № 1023-XII) — Стаття 13
• Law of Ukraine “On Consumer Rights Protection” (on May 12, 1991 № 1023-XII) — Стаття 19

6. Language information

If you access and use the Website in Ukraine, consumer-facing information will be provided in Ukrainian in addition to other languages where applicable. This is done in accordance with: Закон України “Про забезпечення функціонування української мови як державної”.

7. Personal data and cookies

Where the Website processes personal data, including identifiers related to identifiable persons, such processing is carried out in compliance with applicable Ukrainian requirements, including a lawful basis/consent approach and controller obligations.

Legal basis: Law of Ukraine “On Protection of Personal Data” (on June 1, 2010 № 2297-VI).