Privacy Policy

1. Who we are

glintrayon.com (LLC), EDRPOU registration code: 39961707.

Address: 35 Hryhorii Skovoroda St, Kyiv, 04070, Ukraine.

Contact email: contact@glintrayon.com

Phone: +380 673 560 1123

Legal representative: Alex Garcia, Managing Director.

2. Personal data we collect

• Contact details you submit via inquiry/contact requests (e.g., name, email address, phone number).
• Information related to your travel request (e.g., dates, preferences, and other details you provide).
• Communication content (messages and correspondence between you and us).

We collect data only to the extent necessary to respond to your request and, where applicable, to perform the arrangement you request.

3. How we use personal data

We use personal data for the following purposes:

• responding to tour inquiries and contact requests;
• arranging and coordinating services you request;
• communicating with you regarding your request;
• ensuring compliance with applicable legal requirements.

If we process personal data under a lawful basis that requires your consent, we will explain the relevant basis at the time of collection and process accordingly, in line with the requirements of Law of Ukraine “On Protection of Personal Data” (on June 1, 2010 № 2297-VI).

4. Legal basis

We process personal data in accordance with Law of Ukraine “On Protection of Personal Data” (on June 1, 2010 № 2297-VI), using lawful bases defined by that law for each processing purpose.

5. Sharing of personal data

We do not sell personal data. We may share personal data only when necessary to deliver the services you request (e.g., with service providers involved in fulfilling your tour request) or when required by law.

6. International data transfers

We may transfer personal data outside Ukraine only if this is necessary to provide the requested services, and in compliance with the requirements of Law of Ukraine “On Protection of Personal Data” (on June 1, 2010 № 2297-VI). Where applicable, we take appropriate safeguards to protect your personal data.

7. Data retention

We retain personal data for as long as necessary to fulfill the purpose for which it was collected, including responding to inquiries, performing requested arrangements, resolving disputes, and complying with legal obligations. Retention periods may vary depending on the nature of your request.

8. Your rights

Under applicable Ukrainian law, you may have rights regarding your personal data, including the right to access your data and request its correction or deletion, and other rights provided by Law of Ukraine “On Protection of Personal Data” (on June 1, 2010 № 2297-VI). To exercise your rights, contact us using the details below.

If you have a complaint or a dispute related to a consumer distance contract, you can submit a complaint/claim in the manner described by the consumer protection framework under Law of Ukraine “On Consumer Rights Protection” (on May 12, 1991 № 1023-XII), including Law of Ukraine “On Consumer Rights Protection” (on May 12, 1991 № 1023-XII) — Стаття 13 and Law of Ukraine “On Consumer Rights Protection” (on May 12, 1991 № 1023-XII) — Стаття 19. We will consider and respond to your request.

9. Contact for privacy requests

For questions about this Privacy Policy or requests regarding your personal data, contact:

glintrayon.com (LLC)

Email: contact@glintrayon.com

Phone: +380 673 560 1123

Address: 35 Hryhorii Skovoroda St, Kyiv, 04070, Ukraine